iYogi in the News

Company

India (Gurgaon) - USA (New York) - Mauritius
Established - May 2005
Privately held with investment from SAP Ventures, Canaan Partners & SVB India Capital Partners

Employees

1000

Target Markets

Individuals
Digital Home
SOHO (Small Office Home Office)
Small Business

Geographies

United States
United Kingdom
Canada
...and fast expanding to 12 additional geographies across the globe

Resolution Rate

86%

Customer Satisfaction

95% audited across 99% customers

Certifications

Microsoft Gold Certified Partner
Microsoft Certified Professional - Systems Engineer
Microsoft Certified Systems Administrator

Delivery

24X7X365
Phone & remote access
Support Dock [desktop dashboard] - iYogi's proprietary Tool Bar rests on the user's desktop to offer a single interface to the user for proactive maintenance and support. Support Dock offers the following functionalities:

• Instant Recovery
  

  An incremental back-up system that can be programmed to a daily/weekly/monthly frequency to restore the PC to the last known good condition for softwares, data files and personal settings. System recovery within 15 minutes for 10 GB data.

• Push-to-Talk
  

  An intelligent dialer to schedule a call with the iYogi technician (including the option for a preferred technician) without requiring to browse through Interactive Voice Response (IVR).

• Live Help
  

  Instantaneous hands-free trouble shooting that eliminates the telephony process through remote access.

• PC Maintenance
  

  Proactive PC health-check functionalities including disk management, defragmentation, disk clean-up, startup manager, browser optimization and memory optimization.

• My iYogi User Space
  

  Individual subscriber space featuring real-time user/PC information as recorded by iYogi, call history, resolution status, video review files of remote support actions, online data repository and networking platform to connect with other iYogi customers across the globe.

• Differential Online Back-up
  

  Stores data in encrypted form for data security and saves up to five (5) last versions

Products - Home & SOHO

Products - Business